General terms All products proposed to be returned for exchange, replacement or refund MUST have proof of purchase from Cnet Technology in order for us to process any request. Failure to provide proof of purchase may result in a return not being considered. In any event returns must be requested within 7 days of purchase or as may otherwise apply by law. Rain Checks may be given if goods are unavailable at the time of return or at the discretion of Cnet Technology.

Software / play media Due to copyright issues, opened OEM software cannot be returned. Please verify your system requirements prior to opening the packaging. Software that has been ordered in and is outside the normal range software carried in store can not be returned unless faulty. Play media once opened can not be returned unless faulty and then the entire package must be returned complete in order for any exchange to be considered. All products purchased must be returned within 7 days of purchase if found to be faulty in order for an exchange to be considered. Consumable (Inks Cartridges) We will offer a store credit or exchange (but not a refund) for any unopened goods returned within 14 days of purchase. Goods returned after 14 days of purchase will only be accepted at the company's discretion & may incur a 10% restocking fee. No refunds except in accordance with the Trade Practices Act. Warranty Returns If your purchase do not meet merchantable quality, fitness for purpose or match the description. Cnet Technology Franchising Pty Ltd. is here to make sure your issues are resolved. For wrongly shipped items, please Contact us and we will arrange to deliver the correct item. For defective or faulty products you have the options of contacting the Manufacturer's service centres directly or contact Cnet Technology Franchising Pty Ltd. so we can get the item back from you and forward to the service centre. If you are unsure about availability of manufacturer service network, please Contact us and we will advise you. If the faulty product need to be sent back to Cnet Technology Franchising Pty Ltd. please first Contact us to obtain technical support and/or a Return Authorization (RA) number. Item(s) sent back without RA number will be rejected. If a product is wrongly described or different from a sample shown, you may return the item and choose between an exchange, store credit or refund option. Return and credit of goods where Cnet Technology is not at fault Cnet Technology has a 7 day product return policy where Cnet Technology is not as fault. All products returned for credit must be in pristine, unopened condition with all seals intact. Opened, damaged or soiled product will not be accepted*. All inward freight will be the responsibility of the sender. Cnet Technology will not cover the cost of freight. Please return the product to our warehouse (see details below) do not write or attach anything directly on the product or its boxing - damaging the carton may make it un-returnable. Cnet Technology accepts no responsibility for loss or damage occurring in transit or return. Any refunds will not be paid until such time as goods returned have been receipted in our warehouse and inspected. Once this is completed a refund amount excluding any restocking fees, freight or other costs will be made. Refunds will not be paid on goods that have been opened, damaged or soiled. * If you’re return does not meet our requirements but you feel you should be able to return it please call Cnet Technology management for our consideration on 03 9318 2288. Higher restocking fees may apply for goods that are not in pristine condition. Special Conditions Products supplied on a "No Return" basis can not be returned to Cnet Technology unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement. Replacement of items where Cnet Technology has provided incorrect goods Cnet Technology takes full responsibility for the replacing of goods where it has provided incorrect goods. Where possible products returned for replacement must be in pristine, unopened condition with all seals intact. Opened, damaged or soiled product may not be accepted. Please return them to the store where purchased for return process. If the returned have been freighted at the time of sale then All freight will be the responsibility of Cnet Technology. Goods will be picked up and returned to our warehouse for assessment. Please do not write directly onto the product or its boxing – damaging the product may make it un-returnable. Any refunds will not be paid until such time as goods returned have been receipted in our warehouse and inspected. Once this is completed a refund amount excluding any restocking fees, freight or other costs will be made. Refunds will not be paid on goods that have been opened, damaged or soiled. 7 Days Dead On Arrival Products (DOA) Should a Cnet Technology product be received which is dead or damaged on arrival, please notify Cnet Technology Returns Department immediately and within 7 days. Cnet Technology will replace the product within five working days of its receipt, (although exceptions to this may occur from time to time). Replaced products will be returned in their original packaging. If a product returned as "dead on arrival" is found not to be faulty, you (the customer) will be charged a no-fault fee of $25. Order Cancellations Order cancellations are instantaneous over the telephone, contact only the internet sales manager to ensure an instant cancellation. Any cancellations advised by email must allow 48 hours (excludes non working days) for email processing and cancelling. Goods already shipped before a cancellation request is processed (within 48 hours for email or before telephone advise) can be recalled/returned however courier charges cannot be refunded. Please provide (via email ONLY) your account and BSB details for all prepaid refunds.