How to Order?

Finding an Item

You could search product by category, there is extensive category of products under the CATEGORIES box.

Alternatively, we have a search feature that makes finding exactly what you're looking

Follow the steps below to perform a search:

Go to the www.cnettech.com.au homepage.
In the search box at the top hand side of the screen, type in the name of the product you are searching for (such as CPU ).
Click on the Go button.
We will display the items that match the words you searched for.

How to add items to your Shopping trolley

Items to be purchased must first be added to Your Shopping trolley. To do this, simply drag an item and drop it into shopping trolley.
Continue finding and adding items to your cart until you're ready to make your purchase.
Click the "CHECK OUT" on the shopping trolley.

You can view the items you have placed in your shopping trolley at any time by clicking the "Trolley" icon located at the bottom of right hand side the page. If you are having difficulty adding items to your shopping trolley, or your cart appears empty after you have added items to it, please make sure you have cookies enabled on your browser.

Completing the Checkout Process

Here are the steps you need to follow to place an order. If you have followed these steps and still need assistance completing an order, please call us on (03) 9318 2288

Step 1: Go to Checkout
Step 2: Account Login
Step 3: Choose Delivery option
Step 4: Entering Delivery Address then submit
Step 5: Review & make payment

Change the delivery address on my order

You can only change your shipping address by contacting us through our message system before your order is processed and dispatched.

To send us a message, please go to the Contact Us and write a message.

How to view your order status, order history and tax invoices

Just go to Account Management: My Orders. In the My Order, you can view the delivery status of your current orders, as well as any previous orders with us. You can also view tax invoices for each order.

Cancel or change of the orders

Yes, you could change or cancel your order at any time before it is sent to our Warehouse for dispatch. As part of our delivery guarantee, in some cases, if the order is approved promptly and the item is a very popular item, this may be as short a time frame as a few hours. Once your order has been sent to our warehouse for dispatch, we are not able to change or cancel it, so please double check your selection before finalizing your order.

If you want to change or cancel your order after submitting it, we suggest you call us on (03) 9318 2288 and talk to our customer service to advise of your intentions.

We'll do everything we can to accommodate your request, however items that have already begun dispatch cannot be cancelled. They can be returned or exchanged as per our Return and Refund policy.

Payment Instruction

Payment methods accepted

Cnet Technology accepts: Visa/Master Card and Bank Direct Deposit

Paying by credit card

Cnettech.com.au credit card purchases will be displayed as Cnet Technology on your credit card statement.

Paying with credit card is easy and extremely safe. All transactions are made through the Westpac’s Bank online payment gateway, all data are encrypted using the latest 256 Bit SSL encryption technology (Secure Socket Layer) before being sent over the internet. We do not store any of our customer's credit card information.

Your credit card will be charged when you place the order to better ensure that the goods are packed and shipped with the minimum of delay.

Important: Security is paramount for us and it's obviously an important issue for you too. As such, large transactions may involve additional verification before we process the order. When this happens, this may delay your order by a day or two, we appreciate your understanding and support. It is in the interests of all credit card holders that we do all we can to prevent fraudulent use of your credit card.

Due to the incidence of credit card fraud, we have imposed a transaction amount limit on some products. If the order exceeds this limit credit card payment option will not be available during checkout.

Paying by Bank Deposit / Bank Transfer

Cnettech.com.au uses Westpac Bank and you can simply choose to pay by transferring funds from your bank account directly into ours via internet.

Our bank details and payment instructions will be provided upon completion of checkout. It generally take 1-3 working days before our bank pass your payment to us. After receiving your payment your order will be dispatched.

Please Note: Stock is not allocated to your order until full payment is received, so it is best that you make your payment as soon as possible after placing an order. When a product does sell out during this time, we will get in contact with you regarding other options available for your order.

Q: Credit Card payment information

A: We accept Visa and Mastercard.

Q: What does it cost me?

A: Cost you nothing when using Visa/Credit card.

Q: Is it safe to use my credit card online?

A: Credit card payments made to Cnet Technology are processed via the Westpac Payment Gateway, so your credit card and personal details are protected by the latest industry standard SSL (Secure Socket Layer) 256 Bit encryption technology.

As part of our information protection policy, we guarantee that:

• We do not store your credit card details anywhere on our systems

• We only use reputable and reliable third parties that satisfy our stringent security standards

• We use networking security measures such as firewalling and VPNs

Q: Why was my credit card declined?

A: Your credit card may have been declined due to the following reasons:
1. Insufficient funds
2. Your card has expired
3. Incorrect CSC number, preventing transaction completion
4. You may be typing your credit card number with spaces. If you try entering your credit card number as a single number, without any spaces, you shouldn't have any further problems.

Should you be experiencing other problems with your credit card payment, please place an enquiry with Customer Service via the Contact Us section of the Cnet Technology website.

We strongly suggest you to wait and try again in 1-2 minutes if you encounter a technical issue when making a payment, and avoid multiple payment attempts in short period of time, this will prevent making multiple payments accidentally.

To solve some issues, we may be able to guide you through the process or place the order for you manually. However please note this service is not guaranteed to be available or successful in all cases, and whilst we do not charge to assist you over the telephone to place your order via the web.

Q: What is my credit card's CSC number?

A: Your CSC number is your Card Security Code, which is a 3 or 4 digit number printed on the back or the front of your credit card. As you may have noticed, we request the CSC number on your credit card during your Secure Checkout process. The CSC number is an authentication check to help prevent fraud. Therefore, if your credit card number is provided with an incorrect CSC number, the transaction will not be approved.

If you have a Visa or MasterCard the CSC number is located on the back of your card and it is 3 digits. The CSC number is often also referred to as CVV number, CW2, CVC2 or CID number.

If a credit card number is provided with an incorrect CSC number, the transaction will not be approved.

Return & Warranty

14 Days Money Back Guarantee

In addition to your statutory warranty (purchases that do not meet merchantable quality, fitness for purpose or match the description). Cnet Technology Franchising Pty Ltd. provides a 14 days purchase satisfaction guarantee. If you are seeking returns relating to a WARRANTY claim, please see Warranty Returns.

If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date subject to the following conditions

Items must be in original condition with the product packaging, booklets/manuals, swing tags, labels and all other accessories included.
The item/s are NOT opened, used, worn or damaged, and are in re-saleable condition when we receive them.
Some items are not eligible for return due to Hygienic Reasons.
Amount refunded will be item price excluding postage and handling.
A restock processing fee will be deducted.
Restocking fee is 5% of item value when customer choose to take refund in the form of a store credit.
Restocking fee is 10% of item value or $8.00 whichever is greater for cash refunds.
If any of the money back guarantee requirements are not met, then the return will be rejected.
Return will be processed within 5 working days.

Warranty Returns

If your purchase do not meet merchantable quality, fitness for purpose or match the description. Cnet Technology Franchising Pty Ltd. is here to make sure your issues are resolved.

For wrongly shipped items, please Contact us and we will arrange to deliver the correct item.

For defective or faulty products you have the options of contacting the Manufacturer's service centres directly or contact Cnet Technology Franchising Pty Ltd. so we can get the item back from you and forward to the service centre. If you are unsure about availability of manufacturer service network, please Contact us and we will advise you.

If the faulty product need to be sent back to Cnet Technology Franchising Pty Ltd. please first Contact us to obtain technical support and/or a Return Authorization (RA) number. Item(s) sent back without RA number will be rejected.

If a product is wrongly described or different from a sample shown, you may return the item and choose between an exchange, store credit or refund option.

How to return an item

1. To send back an item you MUST obtain a Return Authorisation Number (RA No.) from Cnet Technology Franchising Pty Ltd. by Contact us.

Please send us the following information:

o Order number o Detailed description of the problem or the reason for the return.
o Photo of product that is damaged during transportation (if it's required we will advise you which email address to send it to).

2. We will evaluate your return request and issue you with a RA Number. We will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you to clarify in order to provide more efficient service.

3. For warranty returns, if possible, please place the item you are returning back into the original Cnet Technology Franchising Pty Ltd. packing box that it arrived in. Please include all necessary components that will enable us to verify the problem reported. If unsure send back everything.

4. Please ensure that your RA number is clearly displayed on the outside of the packaging.

5. Please pack the item/s appropriately for transit - goods packaged without due care may be rejected or extra costs deducted for the damaged caused.

o Cnet Technology Franchising Pty Ltd. recommends Registered Post be used to prevent loss in transit.
o Cnet Technology Franchising Pty Ltd. recommends that before packaging item for return, digital photos be taken, in order to protect the sender in case a returns parcel being sent to us is further damaged by the carrier during transit.
o Cnet Technology Franchising Pty Ltd. is not liable for items you sent that are damaged or lost in transit, we are only in a position to assist in the customer's claim for compensation by reporting all the relevant information to the respective carriers.

6. As soon as your return has been received, we will send you an automated ITEM RECEIVED notice email. Generally repairs, replacement, refunds will be finalised 1 - 2 weeks from receipt.

Refund time frame

Generally all repairs, replacement, refunds will be finalized 1 - 2 weeks from receipt of goods.

Refunds are paid via the original method of payment used for purchase.

Please note we do not control your financial institution, additional processing and clearing times may be required by your financial institution for the fund to show on your account. If you paid with a gift card, your refund will be issued in a form of store credit.

Unrefundable Products

Unless items fail to meet merchantable quality, fitness for purpose and matching the description.

Refunds and credits will not be offered for the following products:

• Blank Media, Includes CD-R, DVD-R and Blu-ray
• Ink Cartridges and tonners.

Missing, Damaged Goods

We rely on third-party delivery service providers, to deliver the orders to your door. There will be occasions where such as incomplete deliveries, missing, stolen parcels, or damaged packages. We appeal for our customer's understanding and sincerely apologize for those who are affected by such incidents and the inconveniences they cause.

We ask for our customer's patience and assistance as we follow investigation procedures from delivery companies.

Subject to the conclusion of delivery companies investigations we will address the issue with the most appropriate solution, such as sending of replacement order, etc.

If our order tracking shows the order has been shipped, but you have not yet received your orders after 8 working days, please Contact us with the Order No. you are chasing.

Damaged Goods

As we are a business that must rely on third-party postage and courier service providers, there may be occasional incidents such as incomplete deliveries, missing or stolen parcels, or damaged goods. We appeal for our customer's understanding and sincerely apologise for those who are affected by such incidents and the inconveniences they cause. We ask for our customer's patience and assistance as we negotiate on the matter with our delivery service providers and seek to gain a resolution for the problems.

In preparation, or in response, for the event that an item(s) of your order arrives damaged, please follow the instructions below:

1. If delivered by a courier and damage is visible or otherwise apparent, please inform the courier at time of delivery.
2. Take clear quality digital photos of the damage.
3. Contact Cnet Technology Franchising Pty Ltd. Customer Service within 24 hours of delivery, stating order details, and a description of the damage. A Cnet Technology Franchising Pty Ltd. representative will respond, and advise the email address to which the digital photo files should be sent.
4. If delivered by AustPost service, please report the damage to the Post Office or call Post 131318

Below is a brief overview of the steps we need to take to solve this problem to give you a basic idea of what will happen.

• We report this problem to our carrier, and if eligible make a claim for compensation.
• Our carrier will open an investigation - depending up on the result of the investigation they will approve or reject our claim.
• If they approve the claim, or soundly confirm that it will be successful, we will be able to send a replacement product, or provide a refund.

Please be advised that the entire process may take more than two weeks.